Cancellation and Return Policy

Cancelling your order:
The UK’s consumer protection distance selling regulations allow you to cancel your order within 7 working days. If you wish to do so then please email us at with your order number and your instructions to cancel. If you have already received your order items from Kimbles & Co, then please follow the guidelines under returns policy.

Should your order be to your unique specification and has already been commenced or has been despatched you will not be entitled to a full refund.
Returns policy:

We hope that you are very happy with your purchase, however, if for any reason you wish to return your item, please do so within 10 days of receiving your order for a full refund (minus the original delivery costs), refund, exchange an item or credit note. However if your order was made to your specific order, unless there is a fault with the product, we will not be able issue you with a refund.

For any orders which have been damaged in transit, we must be informed within 48 hours of delivery. 

For any items deemed to be faulty, please inform us within 7 days of receiving the product.

How to return items:

Please email us at prior to return, with your name, order number and details of the item, nature of fault or damage, you wish to return.

When returning the items, please ensure that they are packaged securely (preferably in their original condition and packaging) to the address below and include the above order details in the package.

Kimbles & Co Limited
58 Idmiston Road

SE27 9HG


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